Shipping

How much does shipping cost?

Lind Golf prides itself on very reasonable shipping charges. The shipping chart below is a guide so you can gauge what you should expect to pay for shipping. As you can see, the more clubs you buy, the lower the shipping cost becomes.
You can get an exact quote through the shopping cart before you checkout and pay. Simply add all the items you’d like to your cart, select your country and enter your postcode in to the freight calculator and click "calculate".

Below is an approximate shipping rate guide:

Where is my order shipped from?

All shipments originate from Banksmeadow in NSW, Sydney Australia.

When will I get my clubs?

All orders are typically built and shipped within 24-48 hours of payment being received. In rare cases there may a short delay in delivery if your order is of an uncommon nature. Delivery times vary depending on the destination.

There are two stages to our order process: building the clubs for you and then shipping them out. If you haven’t ordered golf clubs, then your equipment will ship within 24 hours of your order being placed. You will receive a notification email when your order leaves our warehouse.

Club Build: We custom build your order just for you. We aim to build your order within 48 hours of receiving payment. In some rare cases it can take up to 5 days to build your order however we will contact you if we foresee this occurring. Generally the more you customise your order with special requests, the longer it will take to build. Orders placed on Friday, Saturday, Sunday and Public Holidays will not get started until the following working day.

Time to Ship: Our club assembly facilities are located in Sydney so shipping to the eastern states and territories (NSW, QLD, VIC & ACT) usually takes 3-5 days whilst shipments to the Northern Territory, South Australia, Western Australia and Tasmania can take up to 5-7 working days. International Air Mail generally takes 7-10 working days, however in some cases, may take longer.

Express Post: We offer the opportunity to have your clubs shipped via Express Post within Australia. Express shipping guarantees next working day delivery of your order. You can choose to have your order sent Express Post during the checkout process.

How do I know when my order has been shipped?

You will receive a confirmation e-mail from Lind Golf when your order leaves our warehouse. The e-mail contains a link which will allow you to track the status of your delivery via our order tracking page. Orders shipped via Australia Post Regular Mail cannot be tracked.

Can I pick up my order from Lind Golf?

Yes, you may choose to pick up your order from our Sydney warehouse in Banksmeadow. When checking out, choose “Pickup” as your freight option. You will not be charged freight when you choose this option. You will be notified by email when your order is ready for collection. Our pick up address can be viewed here.

Do I need to be home to receive my clubs?

To put it simply, no. As a part of our agreement with Australia Post, your clubs will be delivered to your nearest post office if you are not home to receive them. Australia Post will leave a notice under your door or in your mail box notifying you of the time they tried to deliver your order and also of the which post office to go to when you’re ready to collect your new clubs. In some cases, your clubs will be delivered directly to the post office and you will receive a notice to collect them in the mail.

If you have experienced a long delay in receiving your order, we recommend checking with your local post office to see if your order is waiting for you there.

Do you offer a drop-shipping service?

We don’t miss a beat here at Lind Golf! We offer this service at no extra cost to you and no ABN number is required either. You can drop ship items to different customer’s addresses by specifying a different shipping address to your billing address.

Each order will need to be placed separately if they are going to different addresses. If you specify different billing and delivery addresses, we will ensure that your order does not ship with any invoice or pricing information. Your tax invoice will be sent to you via e-mail.

The tax invoice we email you acts as proof of purchase for any warranty claims. As the item was purchased by yourself, warranty claims are non-transferable and any warranty claims must come directly from you.

I ordered a few items but haven’t received them all?

Firstly, don’t panic! It’s our mission is to get your new clubs to you as soon as possible so in some cases we need to split your order into two separate packages which are posted separately. Australia Post only allows packages of particular sizes so if you’ve ordered a few sets of clubs or multiple items including a golf bag, or a number of golf bags, we might decide to send your order in two or more separate boxes depending on the size and weight of your order. This decision does not affect your shipping price but in some rare instances, items are delivered at different times even if they are sent by us together.

How do my items arrive?

Lind Golf take a lot of care in insuring that your clubs are delivered safely and are not damaged on their journey to you. All clubs heads are shrink wrapped in plastic and then covered with bubble wrap which prevents them from knocking against each other and making contact while in transport. Shafts are covered in a protective plastic sleeve which avoids scratching and marking.

Our clubs are packed into high strength corrugated cardboard boxes designed especially to protect golf clubs. We then fill any voids in our boxes with paper filler so the clubs sit still as they make their way to you.

Do you ship internationally (outside of Australia)?

Yes - we offer international shipping and can deliver worldwide. Some bulkier items like golf bags may be too large for our international carriers to handle, however you will be notified by our customer service team if we can’t deliver the bulkier items to your location.