Returns Policy
No refunds, credit or replacements are offered for items on sale, if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.

Returns and Replacements
We understand that circumstances may arise in which products need to be returned to Lind Golf. Our detailed returns and replacements section should provide you with all the answers you need. If there is something which is not quite clear, feel free to contact us.

Requesting Return Authority
The first step of the return process is to request a Return Authority from Lind Golf. We cannot process any returns or warranty claims that do not have a return authorisation number (RA number) associated with them. We use the RA number to identify the return, and to validate that your return is legitimate and that is has been approved by our customer service team. In order to get an RA number you will need to contact our returns department on calling 1300 795 828 or by emailing returns@lindgolf.com with the word "Return" followed by your order number in the subject as well as the reason for your return. You will find your order number on the invoice which was e-mailed to you when you placed the order. Our customer service team generally respond to all return requests within 1-2 working days.

Return Scenarios
a. Returning or Exchanging an item under our 14 day 100% Satisfaction Guarantee policy
If you wish to return your golf clubs under our 14 day 100% satisfaction guarantee policy, a return authority must be raised within 14 days from the date of purchase. Clubs being returned to Lind under this policy *must* be in new, resalable condition, void of any marks, scratches or scuffs. Lind will not accept returns if we can see that any clubs have not been adequately protected.

b. Replacing a broken or damaged product under our 12 month warranty claim policy
If any defects should arise during this period and they result from normal use, Lind Golf will repair or replace the defective product immediately at no expense to you. This includes all related handling and transportation costs (international returns excluded). Proof of purchase is required in the form of the original invoice. We reserve the right to inspect all returned products to determine the extent to which the warranty policy shall apply. We will cover the associated freight costs by way of a refund. To have your postage costs refunded, please include the return postage receipt in the box with your golf club. You might need to keep the box open until the post office issues you with this receipt before sealing it and posting it.

c. Returning and Exchanging an item which was damaged in transit
Items which arrive damaged will be replaced immediately under our warranty policy as long as they have not been used and so long as there is evidence of a breakage or damage. This includes all related handling and transportation costs (international returns excluded). We will not issue a refund for items that may be damaged in transit or incorrectly picked - these orders will be replaced and re-dispatched. Our customer service staff may request that a photograph of the unused damaged or broken club be e-mailed to us to validate your claim before a return authorisation is allowed. We will cover the associated freight costs by way of a refund. To have your postage costs refunded, please include the return postage receipt in the box with your golf club. You might need to keep the box open until the post office issues you with this receipt before sealing it and posting it. Lind Golf will only refund broken or incorrectly picked items if an identical replacement to the returned club is not in stock when the return is received. Alternatively, we will contact you and you may choose a replacement club of the same value fitted to the measurements of the original club.

d. Returning and Exchanging an item which was incorrectly picked
If you receive an item that differs from that which appears on your original invoice, contact Returns to arrange for a Return Authority. In some instances our customer service team may ask you to photograph the item which was incorrectly picked in order to validate your claim before a return authorisation is allowed. We will cover the associated freight costs by way of a refund. To have your postage costs refunded, please include the return postage receipt in the box with your golf club. You might need to keep the box open until the post office issues you with this receipt before sealing it and posting it. Lind Golf will only refund incorrect items if the correct item is not in stock when the incorrect item is received. Alternatively you may choose a replacement club of the same value fitted to the measurements of the original club.

e. Other return scenarios
Please contact customer service if the circumstances of your return differ from those above.

Packing and sending your return
You can pack and send your return in a few simple steps:
1. Print off a return postage label here.
2. Pack the items along with your invoice (the invoice which was e-mailed to you at the time of purchase) securely in a box. We recommend using the box the items arrived in. Use bubble wrap or newspaper to protect the contents.
3. Affix the postage label to the outside of the box and write your RA number next to the "Return Authority" field on the label.
4. Take it to a post office and insert the postage receipt in the box if your order is eligible for a return postage credit.

Contacting the Returns Department
The returns department can be contacted by emailing returns@lindgolf.com, by phone on 1300 795 828 or by live chat.